Door Step Service

What is Door step service?

Airtel now brings you 'Door Step Service' in Bangladesh, the most customer centric home delivery service ever. This service will allow an Airtel customer to avail all kinds of services at their preferred location and convenient time. No longer do you need to waste your time and effort to visit our touch points! We will be at your premises on your preferred time with your desired services.

Why should you choose the doorstep service?

  • Save travel time
  • Avoid parking hassle
  • Avoid long queue
  • Avoid Creasy Traffic
  • Uninterrupted service
  • At your convenience and comfortable location

What are the services?

  • New connection Sales
  • SIM replacement / SWAP
  • Ownership Transfer
  • Easy Load Recharge & Data Sales
  • MNP

How to generate services request?

  • Dial 121 (Airtel users) or 01678600786 (Other user)
  • To avail our services, please email us at: doorstep@robi.com.bd with your details and we will reach out to you.

Basic Requirements and Guideline

SIM Replacement/Swap

  • Customer’s finger print and NID need to match for SIM replacement.
  • Customer needs to keep NID number/NID Copy for replacement.
  • SIM replacement is FREE for Robi Elite Customers.

New connection

  • As per BTRC regulation, one customer can register ONLY one SIM at a time.
  • National ID card number and fingerprint is a mandatory requirement during SIM delivery.

MNP

Mobile Number Portability (MNP) is a service by which you can switch from current mobile operator to airtel Network by keeping the mobile number same.

  • Customer’s Finger print and NID number (which was used to buy the SIM) is mandatory for MNP service
  • Customer should not have any due (postpaid), emergency balance or any other contractual obligation to avail this service

Ownership Transfer

  • The previous owner and the new owner both need to be present together during ownership transfer.
  • Both sender and receivers finger prints need to match with election commission data base. Otherwise, the SIM transfer would not become successful.

Agreeing to Privacy Notice

To ensure successfully delivery of your requested Doorstep Service service, we may have to collect your personal information. Please read the details and agree to the Privacy Notice at https://www.bd.airtel.com/en/personal/privacy-notice

Doorstep service is currently available in 72 Thanas of Dhaka, Chattogram, Sylhet, Khulna, Rajshahi, Barisal, Mymensingh, Rangpur, Gazipur, Narayanganj, and Cumilla.

SL#ThanaDistrict
1AdaborDhaka
2BaddaDhaka
3BananiDhaka
4BangshalDhaka
5BimanbondorDhaka
6Dhaka CantonmentDhaka
7ChowkbazarDhaka
8DokkhinkhanDhaka
9Darus SalamDhaka
10DhanmondiDhaka
11GulshanDhaka
12HatirjhilDhaka
13HazaribaghDhaka
14JatrabariDhaka
15KafrulDhaka
16KalabaganDhaka
17KamrangircharDhaka
18KhilgaonDhaka
19KhilkhetDhaka
20KotwaliDhaka
21LalbaghDhaka
22MirpurDhaka
23Mirpur Model ThanaDhaka
24MohakhaliDhaka
25MohammadpurDhaka
26MotijheelDhaka
27MugdaDhaka
28NewmarketDhaka
29PaltanDhaka
30PollobiDhaka
31RamnaDhaka
32RampuraDhaka
33ShobujbaghDhaka
34Shah AliDhaka
35ShahbaghDhaka
36ShahjahanpurDhaka
37Sher-E-Bangla NagarDhaka
38ShyampurDhaka
39SutrapurDhaka
40TejgaonDhaka
41Tejgaon Industrail AreaDhaka
42Uttar KhanDhaka
43UttaraDhaka
44VashantechDhaka
45VataraDhaka
46WariDhaka
47AkborshaChittagong
48BakaliaChittagong
49Bayejid BostamiChittagong
50CEPZChittagong
51ChadgaonChittagong
52ChawkbazarChittagong
53Chittagong PortChittagong
54Double MooringChittagong
55HalishaharChittagong
56KhulshiChittagong
57KotwaliChittagong
58PahartaliChittagong
59PanchlaishChittagong
60PatengaChittagong
61SadarghatChittagong
62Sylhet SadarSylhet
63Dakshin SurmaSylhet
64Khulna SadarKhulna
65Rajshahi SadarRajshahi
66BoaliaRajshahi
67RajparaRajshahi
68PabaRajshahi
69Shah MakhdumRajshahi
70Barishal SadarBarisal
71Mymensingh SadarMymensingh
72Rangpur SadarRangpur
73Gazipur SadarGazipur
74TongiGazipur
75Narayanganj SadarNarayanganj
76Cumilla SadarCumilla
77SavarDhaka
78MaijdeeNoakhali
79Bogra SadarBogra

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