Door Step Service

What is Door step service?

Airtel now brings you 'Door Step Service' in Bangladesh, the most customer centric home delivery service ever. This service will allow an Airtel customer to avail all kinds of services at their preferred location and convenient time. No longer do you need to waste your time and effort to visit our touch points! We will be at your premises on your preferred time with your desired services.

Why should you choose the doorstep service?

  • Save travel time
  • Avoid parking hassle
  • Avoid long queue
  • Avoid Creasy Traffic
  • Uninterrupted service
  • At your convenience and comfortable location

What are the services?

  • New connection Sales
  • SIM replacement / SWAP
  • Ownership Transfer
  • Easy Load Recharge & Data Sales
  • MNP

How to generate services request?

  • Dial 121 (Airtel users) or 01678600786 (Other user)
  • To avail our services, please email us at: doorstep@robi.com.bd with your details and we will reach out to you.

Basic Requirements and Guideline

SIM Replacement/Swap

  • Customer’s finger print and NID need to match for SIM replacement.
  • Customer needs to keep NID number/NID Copy for replacement.
  • SIM replacement is FREE for Robi Elite Customers.

New connection

  • As per BTRC regulation, one customer can register ONLY one SIM at a time.
  • National ID card number and fingerprint is a mandatory requirement during SIM delivery.

MNP

Mobile Number Portability (MNP) is a service by which you can switch from current mobile operator to airtel Network by keeping the mobile number same.

  • Customer’s Finger print and NID number (which was used to buy the SIM) is mandatory for MNP service
  • Customer should not have any due (postpaid), emergency balance or any other contractual obligation to avail this service

Ownership Transfer

  • The previous owner and the new owner both need to be present together during ownership transfer.
  • Both sender and receivers finger prints need to match with election commission data base. Otherwise, the SIM transfer would not become successful.

Agreeing to Privacy Notice

To ensure successfully delivery of your requested Doorstep Service service, we may have to collect your personal information. Please read the details and agree to the Privacy Notice at https://www.bd.airtel.com/en/personal/privacy-notice

Doorstep Service is currently available in 101 Thanas of Dhaka, Chittagong, Barisal, Sylhet, Khulna, Rajshahi, Mymensingh, Rangpur, Narayanganj and Gazipur.

SL#ThanaDistrict
1AdaborDhaka
2BaddaDhaka
3BananiDhaka
4BangshalDhaka
5BimanbondorDhaka
6ChowkbazarDhaka
7Darus SalamDhaka
8DemraDhaka
9Dhaka CantonmentDhaka
10DhanmondiDhaka
11DokkhinkhanDhaka
12GandariaDhaka
13GulshanDhaka
14HatirjhilDhaka
15HazaribaghDhaka
16JatrabariDhaka
17KadamtaliDhaka
18KafrulDhaka
19KalabaganDhaka
20KamrangircharDhaka
21KhilgaonDhaka
22KhilkhetDhaka
23KotwaliDhaka
24LalbaghDhaka
25MirpurDhaka
26Mirpur Model ThanaDhaka
27MohakhaliDhaka
28MohammadpurDhaka
29MotijheelDhaka
30MugdaDhaka
31NewmarketDhaka
32PaltanDhaka
33PollobiDhaka
34RamnaDhaka
35RampuraDhaka
36RupnagarDhaka
37Shah AliDhaka
38ShahbaghDhaka
39ShahjahanpurDhaka
40Sher-E-Bangla NagarDhaka
41ShobujbaghDhaka
42ShyampurDhaka
43SutrapurDhaka
44TejgaonDhaka
45Tejgaon Industrail AreaDhaka
46TuragDhaka
47Uttar KhanDhaka
48Uttara EastDhaka
49Uttara WestDhaka
50VashantechDhaka
51VataraDhaka
52WariDhaka
53AkborshaChittagong
54BakaliaChittagong
55Bayejid BostamiChittagong
56CEPZChittagong
57ChadgaonChittagong
58ChawkbazarChittagong
59Chittagong PortChittagong
60Double MooringChittagong
61HalishaharChittagong
62KhulshiChittagong
63KotwaliChittagong
64PahartaliChittagong
65PanchlaishChittagong
66PatengaChittagong
67SadarghatChittagong
68Sylhet KotwaliSylhet
69Dakshin SurmaSylhet
70Khulna SadarKhulna
71Mymensingh SadarMymensingh
72Rangpur SadarRangpur
73Gazipur KotwaliGazipur
74TongiGazipur
75BondorChittagong
76SonadangaKhulna
77KhalishpurKhulna
78KawniaBarisal
79KotwaliBarisal
80Biman bondorBarisal
81RupatolliBarisal
82ShahporanSylhet
83JalalabadSylhet
84AirportSylhet
85KashimpurGazipur
86JoydevpurGazipur
87FotullahNarayanganj
88Narayangang SadarNarayanganj
89MahigangRangpur
90TajhatRangpur
91Rajshahi SadarRajshahi
92BoaliaRajshahi
93RajparaRajshahi
94PabaRajshahi
95Shah MakhdumRajshahi
96MotiharRajshahi
97ChondrimaRajshahi
98SapuraRajshahi
99Rajshahi CantonmentRajshahi
100Rajshahi CourtRajshahi
101KazlaRajshahi

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