Maya Apa

Maya Apa App is a service that deals with customers’ required advice on health issues. Maya Apa Plus is, on the other hand, the premium service (upgradeable from Maya Apa App) for users, allowing them to connect anonymously with, almost instant, expert advice on Health and Psychosocial issues via the app.

Airtel users can subscribe to the premium service by upgrading/subscribing after downloading the app. Maya Apa Plus users benefit from almost instant answers in comparison to regular Maya Apa users.

How to use

User needs to follow the steps mentioned below-

  • Install the app from Google Play Store
  • Subscribe/Upgrade for Maya Apa Plus from the App
  • Ask as many Questions as user wants until the validity of subscription

How to Subscribe:

User will open the app and click on "Subscribe to Plus" from the navigation drawer menu and then click on “SUBSCRIBE” button to subscribe and choose one from the available subscription options.

How to Unsubscribe:

User will open the app and click on "Subscribe to Plus" from the navigation drawer menu and then click on “UNSUBSCRIBE” button to un-subscribe.

Tariff:

Package TypeCharge
Subscription BasedTk 2 (+ SD and VAT)/day(without auto-renewal), Tk 7 (+ SD and VAT)/week (with auto-renewal), Tk 14 (+ SD and VAT)/fortnight (with auto-renewal) and Tk 28 (+ SD and VAT)/month (with auto-renewal)

Maya Apa IOD/SMS

Maya Apa Information on Demand (IOD) - an offline Pay Per Use Model to access the Maya Apa services. The SMS IOD service lets Airtel users ask questions, on Health and Psychosocial, in either Bangla or English for FREE, whilst being anonymous. Users can type their question in an SMS & send to 8008, upon which Maya Apa Experts analyse and send back the appropriate advice almost instantly. The SMS IOD feature will highly add value to the offline community. Users can ask as many questions for FREE, answers sent will be charged at BDT 2 only.

Maya Apa SMS TIPS is a subscription based SMS Tips- 1 tip/day. Users needs to write keyword and send it to 8008. Subscription Tariff: Daily BDT 2, Weekly BDT 7, Fortnightly BDT 14, Monthly BDT 28. (Both Auto-Renewable & Without Auto-Renewable).

Processes & Keywords for SMS Tips:

Item NameSMS Keyword (English)SMS Keyword (Bangla)SMS codeTariff & ValidityAuto Renewal
LifestyleSTART LS ARSTART LS BAR8008Tk 2 / 1 dayYes
LifestyleSTART LSW ARSTART LSW BAR8008Tk 7 / 7 daysYes
LifestyleSTART LSBW ARSTART LSBW BAR8008Tk 14 / 15 daysYes
LifestyleSTART LSM ARSTART LSM BAR8008Tk 28 / 30 daysYes
LifestyleSTOP LS ARSTOP LS BAR8008TK 0N/A
LifestyleSTOP LSW ARSTOP LSW BAR8008TK 0N/A
LifestyleSTOP LSBW ARSTOP LSBW BAR8008TK 0N/A
LifestyleSTOP LSM ARSTOP LSM BAR8008TK 0N/A
Mental HealthSTART MH ARSTART MH BAR8008Tk 2 / 1 dayYes
Mental HealthSTART MHW ARSTART MHW BAR8008Tk 7 / 7 daysYes
Mental HealthSTART MHBW ARSTART MHBW BAR8008Tk 14 / 15 daysYes
Mental HealthSTART MHM ARSTART MHM BAR8008Tk 28 / 30 daysYes
Mental HealthSTOP MH ARSTOP MH BAR8008TK 0N/A
Mental HealthSTOP MHW ARSTOP MHW BAR8008TK 0N/A
Mental HealthSTOP MHBW ARSTOP MHBW BAR8008TK 0N/A
Mental HealthSTOP MHM ARSTOP MHM BAR8008TK 0N/A
HealthSTART HT ARSTART HT BAR8008Tk 2 / 1 dayYes
HealthSTART HTW ARSTART HTW BAR8008Tk 7 / 7 daysYes
HealthSTART HTBW ARSTART HTBW BAR8008Tk 14 / 15 daysYes
HealthSTART HTM ARSTART HTM BAR8008Tk 28 / 30 daysYes
HealthSTOP HT ARSTOP HT BAR8008TK 0N/A
HealthSTOP HTW ARSTOP HTW BAR8008TK 0N/A
HealthSTOP HTBW ARSTOP HTBW BAR8008TK 0N/A
HealthSTOP HTM ARSTOP HTM BAR8008TK 0N/A
LifestyleSTART LS ARSTART LS BAR8008Tk 2 / 1 dayNo
LifestyleSTART LSWSTART LSW B8008Tk 7 / 7 daysNo
LifestyleSTART LSBWSTART LSBW B8008Tk 14 / 15 daysNo
LifestyleSTART LSMSTART LSM B8008Tk 28 / 30 daysNo
LifestyleSTOP LSSTOP LS B8008TK 0N/A
LifestyleSTOP LSWSTOP LSW B8008TK 0N/A
LifestyleSTOP LSBWSTOP LSBW B8008TK 0N/A
LifestyleSTOP LSMSTOP LSM B8008TK 0N/A
Mental HealthSTART MHSTART MH B8008Tk 2 / 1 dayNo
Mental HealthSTART MHWSTART MHW B8008Tk 7 / 7 daysNo
Mental HealthSTART MHBWSTART MHBW B8008Tk 14 / 15 daysNo
Mental HealthSTART MHMSTART MHM B8008Tk 28 / 30 daysNo
Mental HealthSTOP MHSTOP MH B8008TK 0N/A
Mental HealthSTOP MHWSTOP MHW B8008TK 0N/A
Mental HealthSTOP MHBWSTOP MHBW B8008TK 0N/A
Mental HealthSTOP MHMSTOP MHM B8008TK 0N/A
HealthSTART HTSTART HT B8008Tk 2 / 1 dayNo
HealthSTART HTWSTART HTW B8008Tk 7 / 7 daysNo
HealthSTART HTBWSTART HTBW B8008Tk 14 / 15 daysNo
HealthSTART HTMSTART HTM B8008Tk 28 / 30 daysNo
HealthSTOP HTSTOP HT B8008TK 0N/A
HealthSTOP HTWSTOP HTW B8008TK 0N/A
HealthSTOP HTBWSTOP HTBW B8008TK 0N/A
HealthSTOP HTMSTOP HTM B8008TK 0N/A

Processes & Keywords for SMS-IOD:

User will type a question and send it to 8008 and get the answer within 5 to 10 minutes while staying anonymous.

  • Why Maya Apa Plus?
    - By subscribing to Maya Apa Plus users will enjoy the following features
    • 24/7 dedicated support from the Maya Experts on Health and Psychosocial issues almost instantly
    • Experts will respond to each and every question typically within 10 minutes
    • Users will receive timely update on their last question status
    • Users will also have the feature of photo attachment and asking voice question, And
    • Users will be able to customize the look of the Maya Apa app.

  • How do I install Maya Apa app?
    - User can type any of these keywords based on his/her requirement of the type of subscription: START MayaApa 1/ START MayaApa 7/ START MayaApa 14/ START MayaApa 30 or START MayaApa 7AR/ START MayaApa 14AR/ START MayaApa 30AR and send it to 8008. In return SMS user will get the link of Maya Apa app download.
    Or,
    User can visit google play store -
    (https://play.google.com/store/apps/details?id=com.maya.mayaapaapp&hl=en ) OR search “Maya Apa” on Google Play Store. Once you find the app, click on the install button to install the Maya Apa app.
  • How to sign up?
    - Open Maya Apa app and click on “Sign In” from the navigation drawer menu on the left. Then click on “SIGN UP IN LESS THAN A MINUTE”. After that complete sign up selecting one option from the three available options (sign up with email/sign up with mobile number/continue with facebook) and sign up. These steps are only for general of Maya Apa App users NOT for those users who upgrade or subscribe to Maya Apa Plus (Airtel) users. Users will automatically be signed up if they subscribe by using Airtel data.
  • How to sign in?
    - User can sign in clicking on “Sign In” from the navigation drawer menu. User can select any of the option from the three available options (sign in with email/sign in with mobile number/continue with facebook) and sign in. These steps are only for general users not for Maya Apa Plus (Airtel) users. Users will automatically be signed up if they Subscribe by using Airtel data.
  • How to sign out?
    - User can sign out clicking on “Sign out” from the navigation drawer menu. These steps are only for general users not for Maya Apa Plus (Airtel) users. Plus users will be automatically signed out when they will turn off Airtel internet data.
  • How user can activate Maya Apa Plus Service through SMS? 
    - User can activate the Maya Apa Plus service through:
    With Auto-renewalWithout Auto-renewal
    • SMS- START MayaApa 30A R to 8008(30 Days)
    • SMS- START MayaApa 15A R to 8008(15 Days)
    • SMS- START MayaApa 7AR to 8008(7 Days)
    • SMS- START MayaApa 30 to 8008(30 Days)
    • SMS- START MayaApa 15 to 8008 (15 Days)
    • SMS- START MayaApa 7 to 8008 (7 Days)
    • SMS- START MayaApa 1 to 8008 (1 Days)

  • How user can de-activate Maya Apa Plus Service through SMS?
    - User can de-activate the Maya Apa Plus service through:
    With Auto-renewalWithout Auto-renewal
    • SMS- STOP MayaApa 30AR to 8008 (30 Days)
    • SMS- STOP MayaApa 15AR to 8008 (15 Days)
    • SMS- STOP MayaApa 7AR to 8008 (7 Days)
    • SMS- STOP MayaApa 30 to 8008 (30 Days)
    • SMS- STOP MayaApa 15 to 8008 (15 Days)
    • SMS- STOP MayaApa 7 to 8008 (7 Days)
    • SMS- STOP MayaApa 1 to 8008 (1 Days)

  • How to subscribe to the Maya Apa Plus service through App? 
    - User will open the app and click on "Subscribe to Plus" from the navigation drawer menu and then click on “SUBSCRIBE” button to subscribe and choose one from the available subscription options.
  • How to un-subscribe from the Maya Apa Plus service through App? 
    - User will open the app and click on "UNSUBSCRIBE" from the navigation drawer menu and then click on “UNSUBSCRIBE” button to un-subscribe.
  •  How to ask question on Maya Apa app? 
    - User will click on the “ASK” button, it will take user to the ask page where user can ask witten question by default. If user scroll the page from right to left he/she will be able ask voice question. For asking written or voice question, user will first write the question or record her voice then click on the “ASK” button to submit the question. User will get notification for successfully submitting question.
  • How to ask voice question on Maya Apa app? 
    - If user scrolls the question asking page from right to left he/she will be able record his/her voice. After recording voice user will click on “ASK” button to ask voice question.
  • How to attach photo with my question? 
    - User will click the “ATTACH” button from the ask page. Then user will select image from gallery or take a new image using camera.
  • How to find out answers of my questions? 
    - User will select “My Maya” from the navigation drawer and click on it to see his/her own questions and answers.
  • How can I contact Maya Team?
    - User will select “Contact Us” from the navigation drawer and click on it. User will get a feedback box for his/her input or feedback. User will get the response from Maya team in his/her email.
  • Is there any data charge for browsing the app?
    - No, there is no extra data charge for browsing the app. Internet data charge will be applied according to the data carrier.
  • How many questions I can ask in a day?
    - User can ask unlimited question in a day.
  • What kind of mobile will be compatible for Maya Apa app?
    - Any android device with operating system upper than version 4.0.3 is compatible for Maya Apa App.
  • Will I be able to subscribe if my handset is not supported?
    - All Airtel users will be able to subscribe through SMS but to use Maya Apa Plus user will have to install Maya Apa App on a supported android device. User will not be able to subscribe if handset is not supported.
  • Don’t find answers here?
    - Send your queries to  info@maya.com.bd or call 8801884552370 


    Maya Apa IOD/SMS

  • How to subscribe to the the SMS Tips service?
    - Send keyword to 8008. After that you will get an SMS for confirmation “You have requested for Airtel (Topic). Subscription charge is TK 2 + (SD, VAT & SC)/Day, TK 7 + (SD, VAT & SC)/Week, TK 14 + (SD, VAT & SC)/Fortnight, TK 28 + (SD, VAT & SC)/Month. Please reply with Y to confirm.” You will type “Y” and send for confirmation. After that you will get a confirmation SMS.
    OR, For Daily Lifestyle tips, type START LS or START LS AR and send to 8008 OR, Type START LS B or START LS BAR and send to 8008,
    OR, For Daily Mental Health tips, type START MH or START MH AR and send to 8008 OR, Type START MH B or START MH BAR and send to 8008
    OR, For Daily Health tips, type START HT or START HT AR and send to 8008 OR, Type START HT B or START HT BAR and send to 8008.
  • How to unsubscribe from the the SMS Tips service?
    - Type SMS Keyword of the activated subscription and send it to 8008, e.g. write STOP HT and send to 8008. User will get a confirmation SMS after subscription.
  • How to get SMS tips daily?
    - Once a user subscribes for any specific topic item, user will get daily SMS tips.
  • How can I ask Question?
    - User will type his/her question and send the question as SMS to 8008. The question has to be in a single SMS.
  • How much will I be charged?
    - For Maya Apa SMS TIPS user will be charged for daily BDT 2, weekly BDT 7, bi-weekly BDT 14, monthly BDT 28 (without SD+VAT+Surcharge) and for Maya Apa Information on Demand (IOD) SMS based service user will be charged Tk 2 (without SD+VAT+Surcharge) for every answer.
  • How can I contact Maya Team?
    - Email your feedback/queries to info@maya.com.bd
  • How many tips will I get in a day?
    - One tip per day will be send to the user on the subscribed topic.
  • When will I get SMS tips?
    - User will get an instant SMS after the subscription. After that user will get SMS tips on the subscribed topic at a specific time everyday.
  • How do I know which package I am using?
    - Type “view” and send to 8008. After that user will get a sms detailing the packages he/she is using.
  • Don’t find answers here?
    - Send your queries to info@maya.com.bdor call +8801612986034

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